Frequently Asked Questions
Products |
Orders |
Delivery |
Absolutely! Simply reach out and tell me more about the master piece you want me to create for you.
We accept returns and exchanges. Please check our Refund Policy to see the eligibility conditions.
Is it possible to cancel my order?
If we have not yet started working on your order, it may be possible to cancel. Simply reach out to us via the contact us form and we will let you know if a cancellation is still possible.
Where can I find your policies?
Our policies are listed in the footer of the website. For your convenience, you can also follow the links below:
Where do I apply discount codes?
Some discounts will apply automatically. In this case, you will see it applied during checkout.
From time to time we offer discounts available with a discount code. In this case, you can be applied these during the checkout process.
- For desktop: At the checkout, you will see on the right-hand side your order summary. This is where the discount code field will become visible and the code can be added.
- For mobile:
- At the checkout, the order summary will be collapsed by default. Expand the order summary to add your discount code in the discount code field.
- Alternatively, continue the checkout process until the "payment" section where a discount code field will also become available.
In both cases, make sure to hit the "Apply" button which will ensure the discount is applied to your order.
For offers like "Buy X and Get X", you will need to add all the products of the offer to your cart before adding the discount code at checkout.
Pre-Orders allow you to purchase in advance a product that is not yet available. Products sold as Pre-Order will be clearly marked as such.
Note: When completing a pre-order you will be charged immediately during the standard checkout process. The product will be shipped to you at a later stage, more details on the date will be on the respective product page.
The advantages of pre-ordering are:
- Pre-ordered products are usually offered at a discounted price
- Your order is prioritised when the product becomes available
- You do not run the risk of missing out. Most pre-order products are available in low quantities or only for pre-orders
You can sign up to our mailing list so you don't miss out on upcoming offers.
Which countries do you ship to?
You can find the list of countries we ship to in our Shipping Policy.
If any custom or import fees occur, buyers are responsible to cover such fees.
The orders that include a tracking ID are:
- Orders of our apparel
- Orders with value over 150 Euros
For those orders, when the tracking ID becomes available we will send you an email with a link to access your tracking ID. Alternatively, log into your Tania Rosas Designs Account and access your pending order via the order history.
For all other deliveries, we use standard delivery which does not include a tracking IDs. We may offer further options in the future.
If you are missing the tracking ID for your order containing an apparel or a value over 150 Euros, please contact us so we can check it for you.